Legal

Privacy Policy — ad999

Your privacy matters to us. This Privacy Policy explains what personal data ad999 collects, why we collect it, how we use it, and the rights you have as a player in Bangladesh.

Overview & Key Commitments

📅 Effective Date: 1 January 2026

This Privacy Policy ("Policy") describes how ad999 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of players and visitors who access and use the ad999 online casino and sports betting platform at https://ad999.asia. This Policy forms part of the ad999 Terms & Conditions and should be read alongside them.

By registering an account, logging in, or otherwise using the ad999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the ad999 platform.

🔒 SSL Encryption

All data transmitted between your device and ad999 is protected by industry-standard SSL encryption.

🙈 No Data Selling

ad999 never sells your personal data to third parties for their own marketing or commercial purposes.

✅ Your Rights

You have the right to access, correct, and request deletion of your personal data held by ad999 at any time.

📱 Local Payments Private

Payment data via bKash, Nagad, Rocket, and Upay is processed by those providers and not stored in full by ad999.

This Policy applies to all players accessing ad999 from Bangladesh and to all personal data collected through the ad999 platform. Players aged 21 and above only. If you have questions about how your data is handled, please contact [email protected] at any time — our team responds within 24 hours.

1Data Controller

ad999 is the data controller responsible for the personal data collected through the ad999 platform. As data controller, ad999 determines the purposes and means by which your personal data is processed. ad999 is committed to processing all personal data in a lawful, fair, and transparent manner.

ad999 operates the online casino and sports betting platform accessible at https://ad999.asia and serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. Our platform is designed specifically for the Bangladesh market and all data processing activities reflect the needs and expectations of Bangladesh-based players.

For any data-related enquiries, please contact our Data Protection team at: [email protected]

2Information We Collect

ad999 collects personal data from players in three primary ways: directly from you when you register or use the platform; automatically when you access the platform through your device; and from our third-party service providers where this is necessary for the operation of the platform. The categories of personal data we collect are set out below.

Registration and Identity Data

  • Full name as it appears on your government-issued identification document (e.g., National Identity Card, Passport).
  • Date of birth, collected to verify that you meet the 21+ age requirement for using the ad999 platform.
  • Bangladesh mobile phone number, used as your primary account identifier and for OTP authentication.
  • KYC verification documents including scans or photographs of identity documents and, where required, a selfie verification photograph.

Transaction and Payment Data

  • Records of deposits and withdrawal requests processed through bKash, Nagad, Rocket, and Upay, including transaction reference numbers, amounts, and timestamps.
  • Account balance history and bonus transaction records, retained for audit and dispute resolution purposes.
  • The registered mobile wallet number(s) associated with your ad999 account for payment verification purposes.

Technical and Usage Data

  • IP address, device type, operating system, and browser or mobile app version, collected automatically when you access the ad999 platform.
  • Session data including login times, session durations, pages visited, games played, and bet amounts, used for platform improvement, fraud detection, and responsible gaming monitoring.
  • Cookie and tracking data as described in Section 7 of this Policy.

ad999 collects only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation unless this is strictly required for a specific regulatory purpose and you have provided explicit consent.

3How We Use Your Personal Data

ad999 uses your personal data only for the purposes described below. We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human review. The table below summarises the key processing activities, the data categories involved, and the legal basis for each activity.

Purpose Data Used Legal Basis
Account registration and management Name, mobile number, date of birth Contractual necessity
Age and identity verification (KYC) Identity documents, selfie photo Legal obligation and contractual necessity
Payment processing and withdrawal verification Mobile wallet number, transaction records Contractual necessity
Fraud detection and platform security IP address, session data, device data Legitimate interest
Responsible gaming monitoring Session data, deposit history, game activity Legal obligation and legitimate interest

ad999 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

  • Contractual necessity: Processing your registration data, account information, and payment records is necessary for ad999 to perform its obligations under the player account agreement, including enabling you to deposit, play games, and withdraw winnings.
  • Legal obligation: Processing identity and age verification data (KYC) and retaining transaction records for audit purposes is required to comply with applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming legal requirements.
  • Legitimate interest: Processing technical and session data for fraud detection, platform security, and responsible gaming monitoring is necessary for ad999's legitimate interest in maintaining a safe, secure, and fair platform for all players. We have assessed that this legitimate interest is not overridden by players' privacy interests.
  • Consent: Where ad999 processes personal data for marketing communications or optional platform features, we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time by contacting support or updating your account preferences, without this affecting the lawfulness of processing based on consent before its withdrawal.

5Sharing Your Personal Data

ad999 does not sell, rent, or trade your personal data to third parties. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

  • Payment service providers (bKash, Nagad, Rocket, Upay): We share your registered mobile number and transaction details with these providers solely to process your deposit and withdrawal requests. These providers operate under their own privacy policies and are responsible for their own data processing activities.
  • Game content providers (Pragmatic Play, Evolution Gaming, and other licensed studios): These providers supply the games available on the ad999 platform. When you play a game, session and gameplay data may be transmitted to the relevant game provider for game integrity, RTP verification, and technical support purposes.
  • Fraud prevention and security services: ad999 may share data with specialist fraud detection and cybersecurity service providers to protect the platform and all players from fraudulent activity, account takeovers, and money laundering.
  • Law enforcement and regulatory authorities: Where ad999 is legally required to disclose personal data to a competent court, law enforcement agency, or regulatory body, we will comply with such requirements. We will, where legally permitted, attempt to notify affected players of such disclosures.

Important: ad999 does not share personal data with advertisers, affiliate marketing networks, or data brokers for commercial targeting purposes. Any third-party service provider receiving personal data from ad999 is contractually required to process that data only for the specified purpose and to maintain adequate data security measures.

6Payment Data and Mobile Financial Services

ad999 processes deposit and withdrawal transactions exclusively through Bangladesh mobile financial services: bKash, Nagad, Rocket, and Upay. All payment transactions are denominated in Bangladesh Taka (BDT). The security and privacy of your payment credentials — including your mobile wallet PIN, OTP codes, and full account balance with the payment provider — are governed by the respective payment provider's own terms and privacy policy.

ad999 retains only the following payment-related data about your transactions on its own systems:

  • The registered mobile wallet number associated with your ad999 account (stored for verification and anti-fraud purposes, not for initiating payments).
  • Transaction reference numbers assigned by the payment provider, used for matching deposit credits and withdrawal confirmations to your account.
  • Transaction amounts in BDT and timestamps, retained for account statement, audit trail, and dispute resolution purposes.
  • Bonus transaction records linking deposit events to bonus activations, retained to verify wagering requirement completion and resolve any bonus-related disputes.

7Cookies and Tracking Technologies

ad999 uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to improve the user experience, and to support fraud detection and security monitoring. Cookies are small data files stored on your device by your web browser when you visit the ad999 platform. The following types of cookies are used:

Cookie Types Used by ad999

  • Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in, CSRF protection tokens, and cookies that remember your language and display preferences.
  • Analytical cookies: These cookies collect anonymised data about how players use the ad999 platform, such as which pages are visited most frequently and where users encounter errors. This data is used to improve platform performance and user experience. These cookies do not identify you personally.
  • Security cookies: These cookies assist in fraud detection and account security monitoring. They help ad999 identify unusual login patterns, detect bot activity, and protect against account takeover attempts. They form a necessary part of ad999's security infrastructure.

Most web browsers allow you to control cookies through your browser settings. However, disabling strictly necessary cookies will prevent the ad999 platform from functioning correctly and may result in you being unable to log in or access your account. ad999 does not currently use third-party advertising or retargeting cookies.

8Data Retention

ad999 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

  • Account data (registration information, KYC documents, and identity verification records) is retained for the lifetime of your account and for a minimum period of 5 years following account closure, in compliance with applicable anti-money laundering record-keeping obligations.
  • Transaction records (deposit and withdrawal history, bonus records, and account balance statements) are retained for a minimum of 5 years following the date of the transaction, for audit trail and dispute resolution purposes.
  • Technical and session data (IP addresses, device data, login timestamps) is retained for a rolling period of 12 months and then deleted or anonymised, unless the data has been flagged as part of an active fraud or security investigation.

Where you have applied for self-exclusion, ad999 retains a record of your self-exclusion status and the associated personal data for the duration of the exclusion period and for 2 years following the expiry of the exclusion, to prevent re-registration in circumvention of the exclusion and to fulfil responsible gaming obligations.

9Your Data Protection Rights

As a player on the ad999 platform, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days of receipt.

  • Right of access: You have the right to request a copy of all personal data that ad999 holds about you. We will provide this in a structured, commonly used format within 30 days of your request.
  • Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Account details such as your registered name and mobile number may require documentary evidence before they can be amended.
  • Right to erasure: You may request that ad999 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent and no other legal basis applies, or where the data has been unlawfully processed. This right is subject to applicable legal retention obligations — we may be required to retain certain data (e.g. transaction records) for a minimum statutory period even after account closure.
  • Right to restrict processing: You may request that ad999 temporarily restrict the processing of your personal data in certain circumstances — for example, where you have contested the accuracy of the data and we are in the process of verifying it.
  • Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive the personal data you have provided to ad999 in a structured, commonly used, and machine-readable format, and to request that we transmit it directly to another data controller where technically feasible.
  • Right to object: You have the right to object to ad999's processing of your personal data where processing is based on legitimate interest, including for fraud detection and security monitoring purposes. ad999 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the rights listed above, please contact us at: [email protected]

10Data Security Measures

ad999 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

  • SSL (Secure Sockets Layer) encryption on all data transmitted between your device and the ad999 platform, ensuring that your login credentials, session data, and transaction information cannot be intercepted in transit.
  • OTP (One-Time Password) authentication for login and withdrawal requests, ensuring that only you — as the registered holder of the Bangladesh mobile number linked to your account — can access your account or initiate a withdrawal.
  • Access controls limiting access to player personal data to authorised ad999 staff members whose job roles require such access. All staff with access to personal data are trained in data protection and are subject to confidentiality obligations.
  • Regular security assessments and penetration testing of the ad999 platform to identify and remediate potential vulnerabilities before they can be exploited by malicious actors.

Security reminder: While ad999 takes every reasonable step to protect your personal data, no internet transmission or electronic storage system is 100% secure. You play an important role in your own account security — always keep your login password and OTP codes private, do not share them with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

11Children and Minors

The ad999 platform is strictly intended for adults aged 21 years and above. ad999 does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not use the ad999 platform, register an account, or provide any personal data to ad999. If you are the parent or guardian of a minor and you believe that the minor has provided personal data to ad999, please contact us immediately at [email protected] and we will take prompt steps to delete the data.

ad999 uses date-of-birth verification during registration and may conduct enhanced age verification checks (including requesting identity documents) at any time during a player's use of the platform. Any account found to belong to a person under the age of 21 will be closed immediately, any balance will be frozen, and the matter may be referred to the appropriate authorities.

12Third-Party Links and Services

The ad999 platform may contain references to third-party services, including the mobile financial services used for payments (bKash, Nagad, Rocket, Upay) and game content provided by licensed game studios. These third-party services operate under their own privacy policies, which are separate from this Policy. ad999 is not responsible for the privacy practices or the content of any third-party services.

Before using any third-party service referenced on or accessible from the ad999 platform, we encourage you to read the relevant third-party privacy policy carefully. ad999 has no control over, and accepts no responsibility for, the data processing activities of third-party service providers beyond the contractual obligations described in Section 5 of this Policy.

13Changes to This Privacy Policy

ad999 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date displayed at the top. We encourage all players to review this Privacy Policy periodically to stay informed of how ad999 handles their personal data. Your continued use of the ad999 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy.

Where changes to this Privacy Policy materially affect the way in which ad999 processes player personal data, ad999 will make reasonable efforts to notify registered players of the changes via SMS, email, or a prominent notice on the platform prior to the changes taking effect. Minor changes, such as clarifications or corrections that do not affect the substance of the Policy, may be made without prior notice.

14Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how ad999 has handled your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, and will respond to all data protection enquiries within 30 days.

Email (plain text — not clickable): [email protected]

Please include your registered mobile number and a brief description of your data protection request or concern to help us respond promptly and accurately.

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